Privacy Policy
In accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter, "GDPR") and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (hereinafter, "LOPDGDD") and other applicable regulations in the matter, this Privacy Policy aims to inform all Users subject to it of the possible processing of their personal data.
When Users visit the website www.rccelta.es or any of its subdomains owned by GRUPO RC CELTA (for example, http://www.escoitamos.rccelta.es/, http://www.tickets.rccelta.es or https://www.galiciasports360.com) (hereinafter, "Site" or "Website"), the GRUPO RC CELTA profiles on Social Networks (Instagram, Facebook, Twitter, Youtube, among others), or when they contact GRUPO RC CELTA through any of the forms available on the Website, or accept the assignment of their data to GRUPO RC CELTA, their data will be processed by us. As well as, all those people who provide their personal data as a necessary condition to enjoy the different services that the entities affiliated to GRUPO RC CELTA offer.
This Privacy Policy is intended to help you understand what data the entities affiliated with GRUPO RC CELTA collect and what they do with it. In this regard, this Privacy Policy explains, among other things:
what information they collect and for what purposes;
what uses they make of such information;
the options they offer in relation to the collected information.
For the purposes of this Policy, "User" shall be understood as any category of interested parties included in this document.
1. Identification of Data Controllers
GRUPO RC CELTA takes the privacy of Users very seriously and is committed to making every effort within its reach to respect it.
The identification data of the entities affiliated with GRUPO RC CELTA, as data controllers, are:
Holder 1: REAL CLUB CELTA DE VIGO, S.A.D
Tax ID: A-36609105
Registered address: Calle Príncipe 44 CP 36202, Vigo (Pontevedra)
Phone: (+34) 986.11.09.00
Contact: lopd@rccelta.es
Customer Service: http://www.escoitamos.rccelta.es/
Holder 2: AFOUTEZA E CORAZÓN, S.L.U.
Holder 3: FUNDACIÓN CELTA DE VIGO
Tax ID: G36810042
Registered address: Calle Príncipe 44 CP 36202, Vigo (Pontevedra)
Contact: lopd@rccelta.es
Holder 4: GALICIA SPORT 360, S.L.
Tax ID: B10528479
Registered address: Calle Príncipe 44 CP 36202, Vigo (Pontevedra)
Contact: lopd@rccelta.es
For each processing purpose we will determine the specific controller.
2. Personal data we process
The entities affiliated with GRUPO RC CELTA collect personal data in the following ways:
Personal data that the User provides to us: when filling out any of the forms available on the Website, any physical form or through the different Social Media profiles of GRUPO RC CELTA, when making any physical purchase or in our online store.
Through Cookies and similar technologies: when visiting the Website, the entities affiliated with GRUPO RC CELTA use various technologies to collect and store information and this may include the use of cookies or similar technologies to identify your browser or device. They also use these technologies to collect and store information when the User interacts with services offered by GRUPO RC CELTA or other Google functions that may appear on other websites. Google Analytics helps the entities affiliated with GRUPO RC CELTA analyze website traffic. You can obtain more information about the processing that the entities affiliated with GRUPO RC CELTA carry out on personal data obtained through cookies in our Cookie Policy.
Such personal data can be generally grouped into the following categories:
- Identifying data: name, surnames, age, ID card or tax ID, physical and email address, phone, manual and/or electronic signature.
- Economic data: order history, payment methods.
- Professional and academic data: qualifications, language level, CV, company where they work, position, occupation.
- Data for profile creation: interests, hobbies.
- Connection data identifying data: IP, logs.
- Sensitive data: health data at the time of making reservations at the RC Celta Clinic.
Likewise, we process personal data from different categories of interested parties who, considered as Users as a whole, are the following, by way of example and not limitation:
- Website and Social Media Users: personal data of Users who contact GRUPO RC CELTA through our Website, or who access any of our Social Media profiles as a follower, subscriber or as an independent user.
- Job candidates: personal data of individuals who register for job applications offered by GRUPO RC CELTA directly through our Website and/or in collaboration with third parties that manage job offers or job applications.
- Clients, members, participants, suppliers or collaborators: personal data of individuals who, acting as clients, Foundation members, activity participants, service providers of any type or collaborators, contact GRUPO RC CELTA through our Website or any other form provided by this for strategic alliances or business opportunities.
3. Personal Data Processing by RC CELTA
As mentioned above, RC CELTA processes personal data obtained through various channels. Likewise, regarding such personal data, RC CELTA carries out processing based on different categories of interested parties and according to different purposes:
3.1 Processing purposes for Website Users
Personal data obtained through the RC CELTA Website will be processed for the following purposes:
Manage the ticket sales process through the Website.
Retention period: until the end of the contractual relationship and once the time necessary for compliance with legal obligations has ended.
Legal basis: execution of the general ticket sales conditions.
Manage the subscription registration process through the Website or other physical forms provided to the User, as well as any other management related to the maintained relationship (e.g. Refunds).
Retention period: until the end of the contractual relationship and once the time necessary for compliance with legal obligations has ended.
Base jurídica: ejecución de las condiciones generales de abonados.
Gestionar su solicitud del servicio Hospitality.
Retention period: until the end of the contractual relationship and once the time necessary for compliance with legal obligations has ended.
Base jurídica: el consentimiento del Usuario implícito en su solicitud y/o consulta, a los efectos de que RC CELTA pueda atenderla.
Atender las solicitudes de información y/o consultas efectuadas por el Usuario, gestión de reclamaciones o incidencias.
Plazo de conservación: hasta haber resuelto la solicitud de información y/o consulta del Usuario y, una vez resuelta, el plazo necesario para el cumplimiento de las obligaciones legales aplicables, si las hubiere.
Base jurídica: el consentimiento del Usuario implícito en su solicitud y/o consulta, a los efectos de que RC CELTA pueda atenderla.
3.2 Finalidades de tratamiento de clientes, proveedores o colaboradores
Gestionar cualquier relación mantenida con clientes, proveedores o colaboradores.
Retention period: until the end of the contractual relationship and once the time necessary for compliance with legal obligations has ended.
Base jurídica: ejecución del contrato.
Mantener relaciones de cualquier índole con la persona jurídica en la que el afectado preste sus servicios. Así como, con los empresarios individuales o profesionales liberales con la finalidad de entablar una relación profesional y no como personas físicas.
Plazo de conservación: hasta el momento en que el interesado se oponga a la recepción de dichas comunicaciones.
Base jurídica: el interés legítimo de RC CELTA de acuerdo con el artículo 19 de la LOPDGDD al estar limitado el tratamiento a los datos necesarios para su localización profesional y para mantener relaciones mercantiles.
3.3 Finalidades de tratamiento común a todas las categorías de interesados anteriores
Mantener informado al interesado, incluso por medios electrónicos (e-mail), y/u otros medios de comunicación equivalente (teléfono/sms/aplicaciones móviles de mensajería) y/o tradicionales (correo postal), acerca de los productos, servicios y novedades de los Responsables, relacionados con aquellos productos y servicios similares a los contratados por el Usuario a través de las diferentes funcionalidades del Sitio web, por ejemplo, la compra de entradas, abonos o productos de la Tienda online.
Plazo de conservación: hasta el momento en que el interesado se oponga a la recepción de dichas comunicaciones. En este sentido, el Usuario, en el momento de la contratación de los productos y/o servicios, tendrá a su disposición un mecanismo de oposición a este tipo de envíos comerciales.
Base jurídica: el interés legítimo de los Responsables de acuerdo con el artículo 21.2 de la Ley 34/2002, de 11 de julio, de servicios de la sociedad de la información y del comercio electrónico (LSSI), al existir una relación contractual previa, a través de la cual los Responsables obtuvieron de forma lícita los datos de contacto de los interesados para emplearlos para el envío de comunicaciones comerciales referentes a productos o servicios similares a los que inicialmente fueron objeto de contratación por parte de éste.
Mantener informado al interesado, incluso por medios electrónicos (e-mail), y/u otros medios de comunicación equivalente (teléfono/sms/aplicaciones móviles de mensajería) y/o tradicionales (correo postal), acerca de los productos, servicios, novedades de los Responsables, publicaciones, invitaciones, newsletter, actividades y eventos de las entidades siempre que dicho Usuario haya manifestado su consentimiento expreso a dicho tratamiento.
Plazo de conservación: hasta el momento en que el interesado retire su consentimiento para la recepción de dichas comunicaciones.
Base jurídica: el consentimiento explícito del interesado dado para la recepción de dichas comunicaciones.
Mantener relaciones de cualquier índole con la persona jurídica en la que el afectado preste sus servicios. Así como, con los empresarios individuales o profesionales liberales con la finalidad de entablar una relación profesional y no como personas físicas.
Plazo de conservación: hasta el momento en que el interesado se oponga a la recepción de dichas comunicaciones.
Base jurídica: el interés legítimo de RC CELTA de acuerdo con el artículo 19 de la LOPDGDD al estar limitado el tratamiento a los datos necesarios para su localización profesional y para mantener relaciones mercantiles.
3.4 Finalidades de tratamiento de Candidatos a puestos de trabajo
In the event that the User submits their resume and/or job application to RC CELTA, their data will be processed for the purpose of handling such request and, where applicable, allowing them to participate in a selection process for a job position at RC CELTA.
Retention period: all resumes are destroyed one year after the completion of the aforementioned selection process, so if the User wishes to remain part of RC CELTA's database, they will need to resubmit their resume once this period has elapsed.
Legal basis: the execution of pre-contractual obligations within the framework of a possible hiring.
3.5 Processing purposes for Social Media Users
Manage User interactions with RC CELTA through different Social Media profiles (Instagram, Facebook or Twitter, among others). The data processed for this purpose will be that entered by Users in their corresponding social network profile, therefore, regulated by the Privacy Policy of said social network, for which RC CELTA is not responsible.
Retention period: data processed for this purpose will be kept during the validity of RC CELTA's profile on the social network.
Legal basis: the implicit consent of the data subject when interacting and/or following RC CELTA's profile on the social network.
3.6 Processing purposes for Online Store and Physical Store Users
Personal data obtained through this website will be processed by Real Club Celta de Vigo, S.A.D. as data controller and will be processed for the following purposes:
Manage the purchase process of official Real Club Celta de Vigo, S.A.D. merchandise.
Retention period: until the end of the contractual relationship and once the time necessary for compliance with legal obligations has ended.
Legal basis: execution of the general terms and conditions of product sales.
4. Personal Data Processing by AFOUTEZA Y CORAZÓN, S.L.
4.1 Processing purposes for RC Celta Clinic Users and Royal Hall and/or Silabario Restaurant reservations
Enable the use of functionalities made available on the Website, for example, appointment management at RC CELTA Clinic.
Retention period: until the User's information request and/or inquiry has been resolved and, once resolved, the time necessary for compliance with applicable legal obligations, if any.
Legal basis: the User's implicit consent in their request and/or inquiry, so that RC CELTA can attend to it. In the event that the User includes sensitive data, for example, health data, the basis for processing will be the explicit consent of said User.
4.2 Common processing purposes for all previous categories of data subjects
Keep the data subject informed, including through electronic means (e-mail), and/or other equivalent communication channels (phone/sms/mobile messaging applications) and/or traditional means (postal mail), about AFOUTEZA Y CORAZÓN, S.L.U. products, services and news, related to those products and services similar to those initially contracted by the User through the different functionalities of the Website.
Retention period: until the data subject objects to receiving such communications. In this regard, the User, at the time of contracting the products and/or services, will have at their disposal a mechanism to object to this type of commercial communications.
Legal basis: the legitimate interest of AFOUTEZA Y CORAZÓN, S.L.U. in accordance with article 21.2 of Law 34/2002, of July 11, on information society services and electronic commerce (LSSI), given the existence of a previous contractual relationship, through which AFOUTEZA Y CORAZÓN, S.L.U. lawfully obtained the contact data of the data subjects to use them for sending commercial communications regarding products or services similar to those initially contracted by them.
Keep the data subject informed, including through electronic means, about AFOUTEZA Y CORAZÓN, S.L.U. products, services, news, publications, invitations, newsletter, activities and events of the entity whenever said User has given their express consent to such processing.
Retention period: until the data subject withdraws their consent for receiving such communications.
Legal basis: the explicit consent given by the data subject for receiving such communications.
5. Personal Data Processing by CELTA DE VIGO FOUNDATION
5.1 Processing purposes for activity participants
Management of participants and legal representatives, in the case of minors, for the development of activities organized by the Celta de Vigo Foundation.
Retention period: until the end of the contractual relationship and once the time necessary for compliance with legal obligations has ended.
Legal basis: execution of contractual obligations of the subscribed activities.
5.2 Processing purposes for members, suppliers or collaborators
Manage User registration as a Foundation member.
Retention period: until the end of the contractual relationship and once the time necessary for compliance with legal obligations has ended.
Legal basis: execution of the general terms and conditions for Foundation members.
Manage any relationship maintained with clients, suppliers or collaborators.
Retention period: until the end of the contractual relationship and once the time necessary for compliance with legal obligations has ended.
Legal basis: execution of the contract.
Maintain relationships of any kind with the legal entity in which the data subject provides their services. As well as with individual entrepreneurs or liberal professionals for the purpose of establishing a professional relationship and not as individuals.
Retention period: until the data subject objects to receiving such communications.
Legal basis: the legitimate interest of Celta de Vigo Foundation in accordance with article 19 of the LOPDGDD, as the processing is limited to the data necessary for their professional location and to maintain commercial relationships.
5.3 Common processing purposes for all categories of data subjects
Keep the data subject informed, including through electronic means (e-mail), and/or other equivalent communication channels (phone/SMS/mobile messaging applications) and/or traditional means (postal mail), about CELTA DE VIGO FOUNDATION products, services and news, related to those products and services similar to those contracted by the User through the different functionalities of the Website, for example, the purchase of tickets, season tickets or products from the online store.
Retention period: until the data subject objects to receiving such communications. In this regard, the User, at the time of contracting the products and/or services, will have at their disposal a mechanism to object to this type of commercial communications.
Legal basis: the legitimate interest of CELTA DE VIGO FOUNDATION in accordance with article 21.2 of Law 34/2002, of July 11, on information society services and electronic commerce (LSSI), as there is a previous contractual relationship, through which CELTA DE VIGO FOUNDATION lawfully obtained the contact data of the data subjects to use them for sending commercial communications regarding products or services similar to those initially contracted by them.
Keep the data subject informed, including through electronic means, about CELTA DE VIGO FOUNDATION products, services, news, publications, invitations, newsletter, activities and events of the entity whenever said User has given their express consent to such processing.
Retention period: until the data subject withdraws their consent for receiving such communications.
Legal basis: the explicit consent given by the data subject for receiving such communications.
Maintain relationships of any kind with the legal entity in which the data subject provides their services. As well as with individual entrepreneurs or liberal professionals for the purpose of establishing a professional relationship and not as individuals.
Retention period: until the data subject objects to receiving such communications.
Legal basis: the legitimate interest of RC CELTA in accordance with Article 19 of the LOPDGDD, as the processing is limited to the data necessary for professional contact and for maintaining business relationships.
6. Personal Data Processing by GALICIA SPORTS 360, S.L. ("GS360")
6.1. Processing purposes for training program candidates
- Manage applications from those individuals who begin the admission process for a program offered by GS360 through our Website, which may include all electronic and non-electronic communications between GS360 and the Candidate related to the admission process.
Retention period: while the relationship between the program Candidate and GS360 is maintained, even if they become an Admitted and/or Participant. And once finished, the time necessary to comply with applicable legal obligations.
Legal basis: the proper management of the Candidate so that they can be part of the GS360 admission process.
- Analyze the information provided by the Candidate to perform an analysis of their competencies for their inclusion in the program they are applying to join, which may include the creation of a non-automated Candidate profile.
Retention period: while the relationship between the program Candidate and GS360 is maintained, even if they become an Admitted and/or Participant. And once finished, the time necessary to comply with applicable legal obligations.
Legal basis: the legitimate interest of GS360 in selecting the most suitable Candidates for their programs.
6.2. Processing purposes for admitted training program participants
- Management of Candidates for a program offered by GS360 who have been Admitted to enroll, which may include all electronic and non-electronic communications between GS360 and the Admitted related to the enrollment process.
Retention period: while the academic relationship between the Admitted and GS360 is maintained. And once finished, the time necessary to comply with applicable legal obligations.
Legal basis: execution of the contractual and academic obligations assumed by the Admitted and GS360.
6.3. Processing purposes for training activity participants
- Management and execution of training activities.
Retention period: until the end of the contractual relationship with the participant and once finished, the time necessary to comply with legal obligations.
Legal basis: execution of contractual obligations of the subscribed activities.
6.4. Processing purposes for suppliers or collaborators
- Manage any relationship maintained with suppliers or collaborators.
Retention period: until the end of the contractual relationship and once the time necessary for compliance with legal obligations has ended.
Legal basis: execution of the contract.
- Maintain relationships of any kind with the legal entity in which the data subject provides their services. As well as with individual entrepreneurs or liberal professionals for the purpose of establishing a professional relationship and not as individuals.
Retention period: until the data subject objects to receiving such communications.
Legal basis: the legitimate interest of GS360 in accordance with article 19 of the LOPDGDD, as the processing is limited to the data necessary for their professional location and to maintain commercial relationships.
6.5. Common processing purposes for all categories of data subjects
- Keep the data subject informed, including through electronic means (e-mail), and/or other equivalent communication channels (phone/SMS/mobile messaging applications) and/or traditional means (postal mail), about GS360 products, services and news, related to those products and services similar to those contracted by the User through the different functionalities of the Website.
Retention period: until the data subject objects to receiving such communications. In this regard, the User, at the time of contracting the products and/or services, will have at their disposal a mechanism to object to this type of commercial communications.
Legal basis: the legitimate interest of GS360 in accordance with article 21.2 of Law 34/2002, of July 11, on information society services and electronic commerce (LSSI), as there is a previous contractual relationship, through which GS360 lawfully obtained the contact data of the data subjects to use them for sending commercial communications regarding products or services similar to those initially contracted by them.
- Keep the data subject informed, including through electronic means, about GS360 products, services, news, publications, invitations, newsletter, activities and events of the entity whenever said User has given their express consent to such processing.
Retention period: until the data subject withdraws their consent for receiving such communications.
Legal basis: the explicit consent given by the data subject for receiving such communications.
- Maintain relationships of any kind with the legal entity in which the data subject provides their services. As well as with individual entrepreneurs or liberal professionals for the purpose of establishing a professional relationship and not as individuals.
Retention period: until the data subject objects to receiving such communications.
Legal basis: the legitimate interest of GS360 in accordance with article 19 of the LOPDGDD, as the processing is limited to the data necessary for their professional location and to maintain commercial relationships.
7. Recipients
In accordance with the processing purposes indicated in the previous point, the personal contact data of the data subjects will be communicated to RC CELTA GROUP companies whenever explicit consent is given for such purposes, and failing that, based on the legitimate interest of RC CELTA GROUP companies for internal administrative purposes in accordance with recital 48 of the GDPR. You can consult the data of RC CELTA GROUP companies in point 1 of this Policy.
Regarding the sale of tickets and season tickets, your Personal Data will be communicated to the National Professional Football League for the purpose of proper service management.
Likewise, in the event that you make a reservation for Silabario Restaurant, your data will be transferred to it, whose corporate name is GASTRONOMIA RAIANA, S.L., for the purpose of managing it.
Likewise, we inform you that your personal data may be accessed by third parties acting on behalf of entities affiliated with RC CELTA GROUP, provided that such access and data processing is essential for the provision of a specific service to RC CELTA GROUP. Under this scenario, entities affiliated with RC CELTA GROUP will in any case enter into the corresponding data processor agreement with each of these third parties, who will process such data exclusively for the purposes determined by the RC CELTA GROUP affiliated company in each case.
Finally, your data may be communicated to public bodies and authorities (administrative or judicial) in those cases where a legal provision so establishes.
8. International transfers
For some services, personal data of some categories of data subjects may be subject to processing, access or storage in a country other than that where RC CELTA GROUP is located, which may not offer the same level of personal data protection.
If RC CELTA GROUP affiliated entities transfer personal data to external companies in other jurisdictions, they will ensure personal data protection through: 1) the application of the required level of protection in accordance with the GDPR and LOPDGDD, 2) in accordance with standard contractual clauses approved by the European Commission or 3) in accordance with the exceptions for specific situations established in article 49 of the GDPR, such as obtaining explicit consent from the data subject after being informed of the possible risks of such transfers due to the lack of an adequacy decision and adequate safeguards.
You may request additional information regarding international transfers of personal data as detailed below in section 10 (Rights).
9. Minors
Sometimes, personal data processing will involve the processing of personal data of minors, whose consent will only be lawful from the age of fourteen or, if lower, with the consent of the holder of parental authority or guardianship within the scope that they determine.
10. Security and access
In accordance with the GDPR and LOPDGDD, RC CELTA GROUP applies technical, administrative and organizational security measures to protect the data we collect against accidental or unlawful destruction and loss, alteration, unauthorized disclosure or access, especially when processing involves data transmission over a network, and against any other unlawful form of processing.
In general, prior User registration is not necessary to access and navigate the Website contents. However, the visibility of certain Social Media content may be conditional on prior User registration. In such case, the data entered by the User must be accurate and current and the corresponding Social Network Privacy Policy must be observed.
11. Rights
Users may exercise the following rights related to their personal data before RC CELTA GROUP affiliated entities: access, rectification, erasure, deletion, restriction of processing, data portability and objection.
Likewise, in User data processing whose legitimacy is based on consent given by the data subject, they have the right to withdraw such consent at any time, without this affecting the lawfulness of processing based on consent prior to its withdrawal.
To exercise these rights, the data subject may send their request, in writing accompanied by documentation and/or information proving their identity and expressly indicating which of the aforementioned rights they are exercising, by email to lopd@rccelta.es
We will consider all requests and provide our response within the time period established by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances as it includes personal data that we need to continue processing for our legitimate interests or to comply with a legal obligation.
In any case, the User has the right to file a complaint with the Spanish Data Protection Agency (www.aepd.com) if they deem it appropriate.
12. Miscellaneous
This Website uses YouTube API services for the sole purpose of allowing you to view RC Celta channel videos.
To do this, the Website connects to YouTube to extract videos that belong to RC Celta's YouTube channel and displays them on the Website so that users can view them.
In this regard, RC Celta does not access or collect user information for video viewing.
Please note that RC Celta channel videos displayed on the Website when using the YouTube API may show advertising.
For more information, you can visit YouTube's Terms and Conditions of Use and Google's Privacy Policy.
13. Changes or modifications to our Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in personal data processing.